Last updated: May 2026
We take your privacy seriously. This policy explains what personal information we collect, how we use it, and how we protect it.
1. What We Collect
Depending on how you interact with us, we may collect:
- your name;
- email address and other contact information you provide;
- information you provide when enquiring about or using our services; and
- billing and transaction information associated with payments made to us.
Where payments are processed by a third-party payment service provider, we do not directly store your full credit or debit card details.
Payment Information
When you make a payment for our services, the payment may be processed through a third-party online payment service provider.
Depending on the payment method used, information associated with the transaction may include your name, billing details, transaction amount, payment status and transaction reference information.
We do not directly store your full credit or debit card details. Card and payment account information is collected and processed by the relevant payment service provider in accordance with its own privacy policy and security requirements.
2. How We Use Your Information
We use your information to:
- Respond to your enquiries
- Communicate with you about our services
- Send information you have asked for
We do not sell, rent, or trade your personal information.
We may also use personal information to process and administer payments, issue invoices or receipts, maintain transaction records, reconcile accounts, process refunds where applicable, and meet our accounting, taxation and other legal obligations.
3. How We Store Your Information
Your name and email may be stored securely in our website systems or contact management tools.
We take reasonable steps to protect your information from loss, misuse, and unauthorised access.
4. Sharing of Information
We do not share your personal information with third parties unless:
- You ask us to, or
- We are required to by Australian law, or
- A trusted service provider (e.g., website hosting) needs it to perform their service, and only under strict confidentiality, or
We may disclose personal information necessary to process a payment to third-party payment service providers, banks and other financial service providers involved in processing the transaction. These providers may collect and process your information independently in accordance with their own privacy policies and terms. We only provide information that is reasonably necessary for the relevant payment or related service.
5. Cookies and Website Analytics
Our website may use basic cookies or analytics tools to improve performance and understand how visitors use the site.
This information is general and does not identify you personally.
6. Access and Correction
You can request access to your personal information at any time. If any details are incorrect, you can ask us to update them.
7. Contact Us
If you have questions about this Privacy Policy or wish to access your information, please contact us at: info@lumina-edupath.com.au
8. Updates to This Policy
This policy may be updated occasionally. The most recent version will always be available on this page.